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  #1  
Old 10-01-2002, 08:06 AM
Nick
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NEED HELP

Good morning, Please bare with me as I relate multiple issues we've been experiencing with OSDM Rev 11.5. 1. Loading problems OSDM will not load correctly. The user will recieve an error message of a segmentation violation. Or a fatal error 103. The software will then continue to load without a viewport. At which point the session is corrupted and will not allow the user to work with the program. OSDM will then exit with an error message. The final flaw is that software will not end it's own process. The user must manually "kill" soliddesigner.exe from the task bar menu. The problem has occurred on multiple workstations around the office. Though it is most frequently occurring on our windows 2000, stations. These systems have 1 gig of ram and range from p3 to p4 processors. Each with a certified graphics card. 2. Printing problems. I have users running OSDM rev 11.5 complaining about printing issues. They are not able to print large assembly files. Appearantly OSDM 11.5 is not stable and will stall during a HR printing command. Though it appears that rev 11A handled these files fine. 3. Save Package Files. I have a current user who can not save any data. OSDM will not allow the user to save any type of data from package file to 3d data. OSDM will send a error message of sigev/save something action failed. The user has learned through trial and error to always press save at the beginnning of a session to determine if the session is corrupted. If OSDM allows him to save data, he contine working with that session, otherwise he'll have to restart. We've tried reinstalling the product, even his entire computer has been rebuilt, three times, and still OSDM will not respond. 4. Blue screen of death occurances I've had two machines now, a laptop and a workstation, revert to the blue screen of death upon loading Annotation. There will be no program running except OSDM with no data upload to the session. As soon as annotation is started the system will blue screen. Thank You, Nick Lee C&D AEROSPACE CAD SYSTEMS SPECIALIST 714-901-2672
  #2  
Old 10-01-2002, 08:56 PM
Ingo Walter
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re: NEED HELP

don't load session data! Instead select "*.pkg packege files" BUT enter *.ses in file line. Then select your session file. Only the 3D-Data will be loaded, no viewport etc. This will work, Ingo
  #3  
Old 10-01-2002, 09:01 PM
Ingo Walter
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re: NEED HELP

Install the latest released Detonator Drivers for NVIDIA if you use NVIDIA-Cards. Install service pack 2 after this. Use the Detonator XP Driver even on those Quadro Cards sold by anyone else. What cards do you use?
  #4  
Old 10-02-2002, 11:49 AM
nick lee
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re: NEED HELP

I'm not sure if i understand your first comment. Partly beacuse the user will recieve the error even if he starts a new session of OSDM without loading any previous data. Secondly we do not use .ses files. Thanks for the driver update. We use both NVIDIA and 3D LABS OXYGEN GVX1 pro.
  #5  
Old 10-04-2002, 10:04 PM
Claus Brod
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re: NEED HELP

Nick,

some notes on the issues you've found.

  • Loading problems: Do these occur for any kind of files, or just for some package files? If the latter, it is likely that those files contain corrupt data for some reason. You should submit those files to CoCreate support to have them analysed more closely.
  • Saving data: This might actually be a related issue. The original data might be corrupted. Since saving the data scans the complete model in a different way than loading, it is possible that corruption is detected during the save operation. I'd suggest submitting some of the problem files to CoCreate support.
  • Blue screen of death when starting Annotation: This is an almost 100% certain indication of an incorrect or incomplete driver installation. We've had several cases where customers installed multiple versions of drivers on top of each other without properly removing the old driver first. Most reports were from customers using Nvidia-based cards. Reinstalling the driver properly fixed the problem in all known cases.
  • You mention that you're using the 3Dlabs Oxygen GVX1 Pro cards. This is not an officially supported card. See http://www.cocreate.com/downloads/gfxbrd/gfxboards.htm for details.
Hope this helps,

Claus

  #6  
Old 10-06-2002, 08:43 AM
Nick lee
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re: NEED HELP

Thanks, for all your suggestions. I've discover the blue screen crash is a video card driver problem. We have decided to no longer use the 3D labs card. It does seem to be a the root of all our problems. The saving data issue I think is slightly more complex than corrupt data. It occurs with all of his data. There doens't seem to be any rhyme or reason to the problem. Since it occurs on startup. The user will just start OSDM and then press save data. Then the software will send him an error???
  #7  
Old 10-06-2002, 10:13 PM
Claus Brod
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re: NEED HELP

Since it occurs on startup. The user will just start OSDM and then press save data. Then the software will send him an error???

Weird, indeed. Does that particular user load special customizations during startup? Can you try running OSD in another account on the same machine to see if there are user-specific settings which have an influence?

Also, the next time this crash occurs, enter the following in the OSD command line:

    (display (f2::get-last-exception))  

Then copy the output of this command and send it to CoCreate support, along with *exact* OSD version information and a description of the steps needed to reproduce. This might help us to give us an idea on where to look next.

Hope this helps,

Claus
  #8  
Old 10-07-2002, 03:48 AM
nick lee
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re: NEED HELP

Thanks, for the help. One last comment on printing, I tried setting the variable pixel_format to software to trouble shoot the graphics card, and then the users system would not start OSDM. I thought this might give me an indication that the graphics card driver was corrupt? Is there anything else i could try to solve this users'HR printing problems.
  #9  
Old 10-08-2002, 03:52 AM
Claus Brod
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re: NEED HELP

I tried setting the variable pixel_format to software[...] then the users system would not start OSDM.

If you set the PIXEL_FORMAT environment variable to SOFTWARE, what happens it that OSDM will use software rendering in the viewport, i.e. circumvent the 3D part of the graphics driver.

I'm not sure why this would prevent OSDM to start up properly, though. What exactly happens during startup? Any crashes, error messages, warnings? At which stage of the startup process does the startup fail? (Try setting the -v option on the commandline to track progress.)

Claus
  #10  
Old 10-10-2002, 09:52 AM
nick lee
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re: NEED HELP

I think it's a graphic card issue. OSDM seems to fail during different processes while the pixel_format variable is set to software. The most common event that causes the segmentation violation occurs while viewing a model. Though, I'm still stuck wondering why 11A ran completely bug free and 11.5 does not with the 3D Labs card. Perhaps I just need to buy different cards.
  #11  
Old 10-10-2002, 06:35 PM
Claus Brod
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re: NEED HELP

I think it's a graphic card issue.

Most certainly.

OSDM seems to fail during different processes while the pixel_format variable is set to software. The most common event that causes the segmentation violation occurs while viewing a model.

When the crash happens next time, enter the following in the OSDM command line:

    (display (f2::get-last-exception))  

This will display detailled information about the segmentation violation which can be used to find out which part of the software crashed. My assumption is that you will see from this stacktrace that the crashing component is either the 3Dlabs video driver or the Microsoft OpenGL library.

Claus
 


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