"Cannot purge c:\temp\...."

[MPalicki]

We've got one user on Workmanager 11.5 (expert classic) getting this error whenever he tries to save a part into WM. It was working fine until a few days ago. Machine was brand new a couple weeks ago, plenty of disk space, no access issues for C:\temp\. Tried removing and reinstalling Workmanager.

Any suggestions?

[CAD97]

Is there a bug with workmanager?

[clausb]

You might want to use Filemon (from http://www.sysinternals.com) to monitor what's going on. Filemon gives you a protocol of all file activity, including error codes and the process which tries to access a given file or directory; run Filemonitor, have it filter out all accesses to the c:\temp directory, then run a test using WorkManager.

Hope this helps,

Claus

[alexniccoli]

Can you send us a screenshot of the error and possibly a trace file
of the execution of action that produce this error.

Alessandro

[EBrink]

I am not sure why this happens, but we have encountered the same problem for only one user in a large environment.

The problem was solved by modifying two WorkManager macro's of the SD store back annotate process, Awm_sd_i_backannotate_store and Awm_sd_i_st_cleanup.


In both macros replace the line:
PURGE_FILE Tmp_dir RECURSIVE CONFIRM by the following lines:
LET Num_err Dms_get_num_errors
TRAP_ERROR
PURGE_FILE Tmp_dir RECURSIVE CONFIRM
IF (CHECK_ERROR)
DISPLAY_NO_WAIT ("SD Store Cleanup purge error: directory in use")
Dms_clear_errors Num_err
END
END_IF